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Delivery Terms and Conditions

Here’s what we do from our side

We deliver all around the UAE and Gulf region.

Free delivery and assembly all over the UAE on purchases exceeding AED 1000, delivery charges below AED 1000 will be AED 45 for small items and AED 150 for large items including assembly, unless otherwise mentioned at the product details page and/or checkout page.

Delivery and assembly may take up to 15 days across all UAE.

For KSA, Bahrain, Qatar, Oman, we offer cross border delivery, excluding assembly. Total shipping cost will appear at the checkout page. No return for orders outside UAE.

We provide 14 days free storage from the day of the purchase, after which we start charging AED 25 per day. Storage charges must be paid in full in advance before release to delivery. We reserve the right to cancel the order at day 15th.

Cash on Delivery (COD) is available as a payment method and is subject to a service charge.

Here’s what we need from you

First, please make sure you have cleared the passage and got rid of the old stuff you have! We do not dispose, dismantle, shift or haul old/unwanted furniture. Out with the old, in with the new!

Second please make necessary arrangements and permissions to receive goods without issues in your community/building .

Let us know of any limitations hindering us from delivering to your home (small lift , narrow aisle , low ceilings etc), should we be unable to deliver due to restrictions of no fault of our own and/or if no one is at home at scheduled delivery time a redelivery fee of AED 150 will be charged.

Returns & refunds

You can cancel your order for any ready-made item by sending an email to [email protected]. For orders cancelled after dispatch of goods, shipping will be charged at AED 150.

If you are not satisfied with your purchase for any reason, you may return within 48 hours after delivery. Goods returned must not be damaged and in original condition and must be returned in original packaging (unassembled), in an unused condition.

Return shipping is charged AED 100 (per trip) if the reason is not faulty or defected or wrong item sent.

All items must be opened and checked by the customer (maintaining the original packing), If received items are faulty, defected or incorrect, Houmata must be notified within 48 hours by official email to [email protected] and follow the correct returns policy as stipulated herein .

Based on our evaluation of item condition we will refund the product value, Houmata reserves the right to refuse a return or exchange.

Many of our listed items are produced on demand and take up to 15 days to deliver. You can cancel any order placed within 24hrs from the time of order placement/confirmation. After the order moves into production, it cannot be refunded, exchanged, or cancelled, to protect our manufacturing partners from misuse, 

A return or exchange option is offered for any item that is delivered and not matching the product details page. A request can be sent to [email protected]. An inception will be carried out to ensure that the product is not matching the listed product. kindly note that if the returned item upon inspection is found to be matching the listed product, the refund request will be rejected.